Crisis Response Service
At pause… we know that many organisations have wellbeing initiatives in place — but when a crisis happens outside of 9–5, staff are often left without support. A critical incident, a sudden loss, or a traumatic event can strike at any time, and without an immediate response, the impact on individuals and teams can deepen.
That’s where our 24-hour Crisis Line comes in. By partnering with us, your organisation can offer round-the-clock access to trained trauma and mental health professionals — ensuring no member of staff is ever left to cope alone.
You don’t need to wait for an emergency to realise the value of this provision. Having a dedicated crisis line in place shows your staff that their wellbeing is a genuine priority, strengthens resilience across the organisation, and demonstrates a clear duty of care.
With pause…, you’ll be able to say: “No matter when it happens, we’re here for you.”
24-Hour Crisis Line for Organisations
Immediate support when it matters most.
At Pause… we understand that crises do not wait for office hours. Whether it’s a critical incident in the workplace, a traumatic event affecting staff, or an urgent need for psychological support, our 24-hour Crisis Line ensures your organisation is never left without help.
Why organisations choose us
Round-the-clock availability – trained specialists on hand 24/7, 365 days a year.
Rapid response – immediate emotional support and guidance to stabilise the situation.
Expert care – calls answered by qualified trauma and mental health professionals.
Tailored to your workforce – support for blue light services, corporate teams, schools, charities, and community organisations.
Safe handover – where ongoing support is needed, cases are referred seamlessly into therapy, wellbeing programmes, or specialist interventions.
Situations we support
Critical incidents and accidents
Exposure to trauma or violence
Staff bereavement or sudden loss
Workplace conflicts and breakdowns
High-stress events impacting staff wellbeing
The impact on your organisation
Protects staff wellbeing and mental health
Reduces absenteeism and long-term sickness
Demonstrates strong duty of care
Enhances organisational resilience and trust